01 Workflow Assessment
- Map users, handoffs, information, existing systems, delays, and constraints.
- Produce an actionable first scope rather than a vague consulting report.
Project delivery
A clear route from bottleneck to working system.
Timing changes with the project, but the commercial model remains clear: assess the workflow, build in visible milestones, and make ongoing support optional.
02 Fixed Milestone Build
- Agree the smallest useful version, milestones, access, integrations, and launch conditions.
- Demonstrate working software throughout the build instead of waiting for a final reveal.
03 Launch and handover
- Follow a written launch checklist.
- Provide practical documentation, known limitations, and a clear route to customer operation or another provider.
04 Software Stewardship
- Review actual use after launch and prioritise improvements using evidence.
- Continue support, maintenance, and development only when the customer wants it.